| Contents |
| Section 1: Introduction (10k file) describes the project aims and operation
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Section 11: Results of interim questionnaire (20k file) which was administered around the time of the focus groups, asking questions such as why participants had started to use the internet and whether it was part of their business plan
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| Section 2: Methodology (20k file) including selection of companies and internet business club
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Section 12: Results of a web based questionnaire (20k file) which was aimed at non-participants, asking for information about favourite web sites
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| Section 3: Review of previous research (50k file) concerning use of business sources generally, and use of electronic information by business. There is also a web page with links to related research.
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Section 13: Analysis of focus groups (60k file) Each group was asked to discuss barriers to use of the internet and motivators for using the internet. The section has many quotes from participants, grouped by topic.
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| Section 4: Recruitment of companies (20k file) for the project in Glasgow and London. From the interim results, there is a web page with an account of recruitment of companies
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Section 14: Barriers to use of the internet: Conclusions (20k file) This draws on the results from different parts of the project to summarise findings on barriers to use
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| Section 5: Use of project website (130k file) A description of the website's development and analysis of its use
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Section 15: Information sources: use, usefulness and changes in use: conclusions and recommendations (30k file) drawing on information from different aspects of the project
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| Section 6: Email and discussion lists (10k file) A discussion of the extent to which email and the project discussion lists were used by project participants
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Section 16: Feasibility of a virtual SME information and library service (30k file) discussion and conclusions drawing on different aspects of the project
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| Section 7: Helpline, meetings and site visits (10k file)
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Section 17: Comparison between Glasgow and London companies (10k file)
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| Section 8: Results of the first questionnaire is in two parts: Section 8a (questions 1-11) (50k) and Section 8b (questions 12-17) (30k file). There is a slightly abbreviated version of this on a web page with first questionnaire results. This questionnaire was answered by companies at the start of the project.
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Section 18: Stages of internet awareness: proposed model and recommendations (260k file)
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| Section 9: Results of the final questionnaireis in two parts: Section 9a (questions 1-7) (40k) and Section 9b (questions 8-19) (30k file) This was administered at the close of the project
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Section 19: Impact of the research project and dissemination of results (30k file) There is also a web page with information on publications/ talks about the research project.
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| Section 10: Comparison of first and last questionnaire (20k file) to identify changes in usage. Only questionnaires from companies who completed both the first and final questionnaires were analysed
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Section 20: Conclusions and recommendations concerning further research (10k file)
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| Bibliography (20k file)
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Appendix 6: Interim questionnaire (50k file)
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| Appendix 1: Company case studies (110k file) There are 31 case studies, of about a page per company, which have been made anonymous, but are identified by type of company, size of company and location. This is the longest section in the report
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Appendix 7: Web questionnaire (web page - not available).
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| Appendix 2: Advisory groups and project team (10k file)
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Appendix 8: Helpline questions and answers (30k file)
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| Appendix 3 in the printed version consists of sample pages from this web site
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Appendix 9: Sample promotional brochure (20k file). This was the leaflet aimed at other researchers, rather than potential participants.
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| Appendix 4: First questionnaire (web page - not available) This is the version for Glasgow companies.
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Appendix 10: website usage (30k file)
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| Appendix 5: Final participant questionnaire (30k file)
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